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SmartFix

Warranty and part grades

  • 6-month warranty
  • Free diagnostics

6-month warranty. Free diagnostics, even if you decide not to repair.

Warranty

  • The warranty lasts 6 months from the day of the repair.
  • If something doesn't work right after the repair, bring the phone back — the technician will check it.
  • The technician will explain the warranty terms when you collect the phone.

Diagnostics

  • Diagnostics are free.
  • You pay nothing, even if you decide not to repair.
  • After diagnostics the technician gives you the exact price and time — before the repair starts.

Repair times

  • iPhone screen replacement — about 1 hour.
  • iPhone battery replacement — about 30 minutes.
  • For other repairs the technician will give you the time after diagnostics.

Part grades

Screens, batteries and back glass come in up to three part grades. Each price is shown in advance, and you choose the grade.

  • Economy

    Non-original part, basic quality. The lowest price.

    Best for: The lowest price

  • Standard

    Non-original part, medium quality. A balance of price and quality.

    Best for: A balance of price and quality

  • Original

    Original part.

    Best for: An original part

iOS messages about parts

Non-original screen on iPhone 11 and newer: iOS will show an unknown part message, and True Tone may not work.

Non-original battery on iPhone XS, XR and newer: iOS will show an unknown part message and won't show battery health.

Why Original costs more: with an original battery there is no unknown part message, and battery health is shown in Settings.

Frequently asked questions

What warranty do you give?

6 months. If something doesn't work right after the repair, bring the phone back and the technician will check it.

How much do diagnostics cost?

Diagnostics are free. You pay nothing, even if you decide not to repair.

What's the difference between Economy, Standard and Original?

Economy and Standard are non-original parts of basic and medium quality; Original is an original part. The price of each grade is shown in advance, and you choose.

What does the iOS unknown part message mean?

iOS shows it for a part that wasn't installed by Apple or isn't original. The phone works as usual; the message is visible in Settings.

How long does a repair take?

A screen replacement takes about 1 hour and a battery about 30 minutes, while you wait. For complex repairs the technician will give you the time after diagnostics.

Will my data be safe?

Replacing a screen or battery usually doesn't touch your data. Still, it's best to make a backup before any repair.

Message the technician

Send us the model and what happened — we'll give you the price and time. During working hours we reply right away.